Mid-Autumn Festival FAQ


We deliver our mooncakes to addresses within mainland Singapore. We
strive to deliver according to the delivery date and time slot you had chosen.
Please ensure that you have someone to pick up the order at the date and time
slot chosen as we are unable to reschedule once you have submitted your order.
Please note that no refund will be made in n the event that there is no one to
pickup the order from your end.

We currently do not provide self-collection of orders. Delivery charges
are included with every mooncake purchase.

All product deliveries must be signed for by an adult over the age of 18
years. We require the order to be received by you or someone you entrust.
Please indicate the particulars of the authorized person if you require someone
receive the product on your behalf. To avoid disputes over non-receipts of
goods, our service team may also request to view yours/entrusted person ID to
ensure the identity matches.



Our mooncakes may not be suitable for your consumption if you have any
of the following food allergies stated below. For full list of ingredients in
our mooncakes, please refer below:

Solera Fifteen Mooncake: 
Lotus Seed, Glutinous
Rice Flour, Wheat Flour, Sugar Syrup, Water, Vegetable Shortening, Cocoa,
Raspberry, Permitted Food Colouring, 15 year old Glenfiddich Single Malt
Whiskey, Cream, Butter, Butterscotch Cream, Milk Couverture & Dark

Small Batch Eighteen Mooncake: 
Lotus Seed, Glutinous
Rice Flour, Sugar Syrup, Water, Vegetable Shortening, Lychee, Walnut,
Permitted Food Colouring, 18 year old Glenfiddich Single Malt Whiskey,
Cream, Butter, Dark Couverture.

Allergen warning: This product may contain traces of nuts or seeds,
wheat and milk products.


To ensure that the snow skin mooncakes are kept in optimal condition for
the enjoyment of you and your loved ones, please store them in the freezer upon
receipt of it. They can be stored in the freezer for at least 2 months. Allow
the snow skin mooncakes to thaw for at least 15mins after taking them out from
the freezer before consumption.

Best to consume within 2 days if they are placed in the chiller.



You will receive an email upon payment and confirmation of your order.
Once the product has been shipped, you will receive an email to update you that
the order has been shipped. For further enquiries, please reach out to our
Customer Service via email.



Orders can only be cancelled within 12 hours upon order confirmation. If
you wish to cancel, please reach out to inform our Customer Service (via email)
with your order number at contact_since1887_sg@synagie.com

Orders cannot be cancelled after it has been shipped or after receiving
the goods.



Any product exchange will only be provided for products which are
damaged or faulty upon receipt. We do not accept any claims for breakages or
shortages unless stated on courier’s documentation, with photographic evidence
on damages during transit.

We do not offer exchange for bottles that have been opened or mooncakes
that have been consumed partially.

Where a replacement item is not available, you will be reimbursed for the
full cost of the item and any shipping costs. No additional compensation will
be paid. 



Products listed are subject to availability. While we strive to ensure
accuracy of information on our site, there may be occasions when certain
products sell out and are no longer available.

All prices quoted for the products are published on site, inclusive of
GST. Published price of the products includes delivery charge which will be
applicable at the point of check-out. Prices, promotions and specifications can
change without notice and products are subject to availability.

Payment and credit card information are processed directly via the
secure payment gateway Stripe.